If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Q: “How long will it take to ship after placing an order?”
After payment is confirmed, orders will be shipped within 1‑3 working days, excluding weekends and Brazilian public holidays.
Q: “How can I track my order logistics?”
A tracking number will be available on the platform after shipment. You may check delivery status on the platform or website.
Q: “Can I return goods within 7 days without giving a reason?”
Returns without reasons are acceptable within 7 days upon receipt, provided items are in good condition with intact packaging. Returns and exchanges are not allowed for man‑made damage.
Q: “Are electrical products Bivolt? Are they compatible with Brazil’s 127V/220V? ”
Voltage specifications are shown on product detail pages. Items marked “Bivolt” support 127‑220V for Brazil. Do not use non‑bivolt products directly.
Q: “What should I do if I receive damaged or defective goods?”
Please contact customer service and provide your order number plus photos of damaged items for follow‑up handling.
Q: “Are products in stock? What if stock runs low?”
Items available for order on the website are in stock. We will notify customers for full refunds in case of unexpected out‑of‑stock.
Q: “Can I change my delivery address after ordering?”
Before shipment, you are advised to cancel and re‑place your order. Address modification is unavailable once parcels have been dispatched.
Q: “How do I cancel a submitted order?”
Full refunds for cancellation are available before shipment. If goods have already shipped, refunds will be processed only after parcels are returned.
Q: “What is the product warranty period? How is warranty handled?”
Warranty period is shown on product detail pages. Replacement, return or refund applies for non‑artificial manufacturing defects. Man‑made damage is not covered by warranty.
Q: “Will actual product colors differ from web pictures?”
Slight color differences may occur due to lighting and mobile‑screen display. Actual product shall prevail; such differences are not regarded as product defects.
Q: “Can I directly exchange for another color/style if I dislike my received item?”
Exchanges are permitted within 7‑day receipt window for brand‑new unused goods. Exchange procedures take long; alternatively you may return and place a new order.
